Cancellation policy

Purchase Options Cancellation Policy

Effective Date: May 2025

Make Your Protein Pvt Ltd • India

The moment your order is confirmed, your formula begins its journey into production. MYP formulations are initiated the same day of order placement. Because of this, the window for cancellation is narrow, fixed, and strictly enforced — not as a commercial constraint, but as a necessity of precision.

1. The 60-Minute Cancellation Window

MYP offers a cancellation window of sixty (60) minutes from the time the order is confirmed and payment is processed. This window exists to allow customers to correct errors — such as wrong blend selections, incorrect delivery information, or accidental duplicate orders — before formulation commences.

After 60 minutes have elapsed from the order confirmation timestamp, the formula is considered to have entered the formulation queue. At this point, cancellation is no longer possible under any circumstances, including but not limited to: change of mind, personal circumstances, financial constraints, or any other reason. No exceptions will be made once the formulation window has passed.

MYP strongly recommends that all customers review their order confirmation email immediately upon receipt and verify that all selections — protein base, functional blends, frequency, and delivery address — are correct before the window closes.

2. How to Submit a Cancellation Request

To cancel an order within the eligible 60-minute window, the customer must send an email to: support@makeyourprotein.com

The subject line of the email must read: ORDER CANCELLATION — [Your Order Number]. The body of the email should include: your full name, order number, email address used at checkout, and the reason for cancellation. Cancellation requests submitted through any other channel — including social media, WhatsApp, or phone — will not be accepted or processed.

MYP will acknowledge cancellation requests received within the eligible window as promptly as possible during business hours Monday to Saturday, 10:00 AM to 6:00 PM IST. The 60-minute window is calculated from the time of order confirmation, not from the start of business hours. It is the customer's responsibility to ensure that requests are submitted within the window, regardless of the time of day.

3. Refund on Approved Cancellation

When a cancellation request is received and verified as being within the 60-minute window, MYP will process a full refund of the order value to the original payment method used at checkout. Refunds are processed within 5 to 7 business days. The timeline of refund credit to the customer's account depends on the payment gateway and banking institution involved and may take an additional 2 to 5 business days to reflect.

No deductions, processing fees, or penalties are applied to cancellations made within the eligible window. The refund amount will equal the total amount paid at checkout, including any applicable taxes.

4. Order Modifications

Requests to modify an existing order — including changes to the protein base, functional blend selection, dosage frequency, or delivery address — are subject to the same 60-minute window applicable to cancellations. After 60 minutes, no modifications of any kind can be accommodated, as the formulation process will have commenced based on the original specifications submitted at checkout.

To request a modification, please follow the same process as a cancellation request, using the subject line: ORDER MODIFICATION — [Your Order Number]. Clearly specify the change required in the body of the email.

5. Subscription Order Cancellations

For customers subscribed to a recurring MYP delivery cycle, the following conditions apply:

     
  • Cancellation of an upcoming subscription renewal must be submitted at least 48 hours before the scheduled renewal date and time.
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  • Cancellation requests received within 48 hours of the renewal date will be applied to the following cycle; the imminent cycle will proceed and cannot be halted.
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  • Subscription cancellations carry no penalty or fee of any kind.
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  • To cancel your subscription, email support@makeyourprotein.com with subject: SUBSCRIPTION CANCELLATION — [Your Account Email].

Once a subscription renewal has been processed and the 60-minute cancellation window has passed, the renewal order is subject to the same terms as a standard order and cannot be cancelled or refunded except under the conditions specified in the Return & Refund Policy.

6. Cancellation by MYP

MYP reserves the right to cancel any order in the following circumstances: payment failure or fraud detection, failure to verify the customer's delivery address, unavailability of a specific ingredient due to supply constraints, or any other operational reason at MYP's sole discretion. In such cases, the customer will be notified via email and a full refund will be issued within 5 to 7 business days.