Shipping policy

Shipping Policy

Effective Date: May 2025

Make Your Protein Pvt Ltd • India

MYP formulas are not warehoused. They are not pre-packed. They do not sit on a shelf awaiting an order. Every formula enters production the day your order is placed — crafted for you, sealed for you, dispatched for you. Precision takes time. We do not compromise on either.

1. Order Processing & Formulation

Upon successful payment confirmation, your order is logged into our formulation system immediately. Orders placed before 2:00 PM IST on a business day enter formulation on the same day. Orders placed after 2:00 PM IST, or on a weekend or public holiday, will enter the formulation queue on the next available business day.

The formulation and quality inspection process typically requires 1 to 2 business days before the order is cleared for dispatch. During this period, your formula is prepared, verified, sealed, and packaged according to MYP's internal quality standards. No shortcuts are taken in this process. You will receive an email notification when your order has been dispatched, along with your tracking information.

MYP does not offer same-day or next-day delivery. The nature of personalized formulation makes express dispatch incompatible with our process. Customers seeking urgency are advised to plan their orders accordingly and allow sufficient lead time.

2. Domestic Shipping — India

MYP is committed to providing complimentary shipping on all orders delivered within India. There is no minimum order value required to qualify for free domestic shipping — every order, regardless of size, is shipped at no additional cost to the customer within India.

     
  • Shipping cost: Complimentary across all India orders, no minimum required.
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  • Estimated delivery window: 3 to 7 business days from the date of dispatch.
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  • All domestic shipments include end-to-end tracking via our courier partner.
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  • Delivery tracking information is shared via email once the order is dispatched.
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  • Cash on Delivery (COD) is not available. All transactions must be completed online at checkout.
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  • Delivery is available to all serviceable pin codes across India. Remote or restricted areas may experience longer delivery windows.

If your order has not been delivered within 7 business days of the dispatch date shown in your tracking information, please contact our support team at support@makeyourprotein.com immediately. We will initiate a courier investigation on your behalf.

3. International Shipping

MYP ships globally. Customers outside India can place orders on our website and receive their formula delivered internationally. We believe that access to precision nutrition should not be limited by geography.

     
  • Estimated delivery window: 15 to 25 business days from date of dispatch. Timelines vary based on destination country, local postal infrastructure, and customs processing speed.
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  • International shipping costs are calculated at checkout based on destination country and total order weight. The applicable charge will be displayed clearly before payment is completed.
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  • All international shipments include tracking. However, tracking granularity may vary once the package enters the destination country's postal network.
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  • Import duties, customs fees, VAT, and any other applicable local taxes are the sole responsibility of the recipient. MYP does not pre-pay or reimburse customs charges under any circumstances.
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  • MYP is not responsible for delays caused by customs clearance processes, border controls, or international postal disruptions.
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  • It is the customer's responsibility to verify the legality of importing MYP products into their country before placing an order.

4. Order Tracking

Once your order has been dispatched, a tracking number and courier partner details will be sent to the email address provided at checkout. You may use this to monitor your shipment in real time through the courier's tracking portal.

For any queries related to your shipment status, please contact support@makeyourprotein.com, including your order number and tracking number in your message. Our team will respond within 24 business hours.

5. Delivery Failures & Incorrect Address

It is the customer's responsibility to provide a complete and accurate delivery address at the time of checkout. MYP is not liable for delivery failures, delays, or losses arising from an incorrect, incomplete, or inaccessible delivery address.

If a shipment is returned to MYP due to failed delivery attempts, we will contact the customer via email to arrange re-dispatch. The cost of re-shipment in such cases will be borne by the customer and must be settled before the order is re-dispatched.

6. Force Majeure

MYP shall not be held liable for delays in shipping or delivery caused by events beyond our reasonable control. These include, but are not limited to: natural disasters, severe weather events, courier strikes or industrial action, international or domestic postal network failures, government-imposed restrictions, public health emergencies, or acts of God. In such cases, we will communicate delays to affected customers as promptly as possible and work to resolve the situation with our courier partners.