Contact information
Contact Information
Effective Date: May 2025
Make Your Protein Pvt Ltd • India
MYP operates with a structured communication system. Each inquiry type is routed to a dedicated channel to ensure that every message reaches the right team and is addressed with precision. We respond to all correspondence within 24 business hours on business days (Monday to Saturday, 10 AM to 6 PM IST).
1. About Our Communication System
Make Your Protein Pvt Ltd maintains a structured set of dedicated communication channels to ensure that every inquiry — whether related to an active order, a formula question, a business proposal, or a legal matter — reaches the appropriate team without delay. We have designed this system to reflect the same level of order and precision that governs our formulation process.
All MYP customer-facing communication is conducted digitally. We do not operate a physical walk-in customer service counter. For all inquiries, please use the relevant email channel listed below. When contacting MYP regarding an existing order, always include your order number in the subject line or opening line of your message to enable immediate record retrieval.
2. Customer Support — Orders & Delivery
Primary channel for all order-related inquiries including delivery status, tracking updates, damage claims, replacement requests, lost-in-transit reports, and general post-purchase support. This is the main point of contact for all active customers.
Response time: Within 24 hours on business days.
3. Product & Formula Inquiries
For questions regarding product ingredients, allergen information, nutritional values, formula composition, blend compatibility, and dosage guidance. Customers with specific dietary requirements or health considerations are encouraged to reach out before placing their order. Our formulation team reviews all queries and provides accurate, science-backed responses.
4. Feedback & Experience
For sharing your formula experience, product feedback, suggestions for improvement, or any observation you wish to communicate to our product development team. All feedback is reviewed and contributes directly to the ongoing refinement of the MYP system. We consider customer feedback a critical input to our formulation and product evolution process.
5. Partnerships & Wholesale
partnerships@makeyourprotein.com
For business-to-business inquiries, wholesale orders, institutional supply proposals, distribution partnerships, co-branding opportunities, and any other commercial collaboration discussions. All partnership proposals are reviewed by our business development team. Please include a brief overview of your proposal in your initial message to expedite assessment.
6. Press & Media Relations
For editorial features, media interviews, press kit requests, journalist inquiries, product review samples, and all other media-related correspondence. MYP does not issue press releases without prior arrangement. All media inquiries are handled exclusively through this channel. Response time: Within 2 to 3 business days.
7. Legal & Compliance
For all legal notices, intellectual property matters, trademark inquiries, compliance documentation requests, regulatory correspondence, and formal legal communications. All correspondence sent to this channel is reviewed by or escalated to our designated legal representative. Response time: Within 5 business days.
8. Phone
+91 XXXXX XXXXX
Available Monday to Saturday, 10:00 AM to 6:00 PM IST. Phone support is intended for urgent matters that cannot be addressed via email in a timely manner. For most inquiries, email remains the preferred and most efficient channel.
9. Registered Entity
Make Your Protein Pvt Ltd
Incorporated in India under the Companies Act, 2013
Website: makeyourprotein.com
General Inquiries:
support@makeyourprotein.com
10. Response Time Summary
- Customer Support & Order Queries: Within 24 business hours
- Formula & Ingredient Queries: Within 24 to 48 business hours
- Feedback: Acknowledged within 48 business hours
- Partnerships & Wholesale: Within 3 to 5 business days
- Press & Media: Within 2 to 3 business days
- Legal & Compliance: Within 5 business days