Refund policy

Return & Refund Policy

Effective Date: May 2025

Brand: Make Your Protein Pvt Ltd

Every MYP formula is crafted individually upon the placement of your order. Because your formula is yours, and only yours, no return of any kind is accepted under any circumstance. This policy reflects the integrity we maintain at the core of every formulation.

1. Philosophy of Non-Return

MYP operates as a personalized nutrition system. Unlike mass-produced supplements available on retail shelves, every formula produced under the MYP system is prepared uniquely for a single individual based on the specific selections made at the time of checkout.

Once a formula is crafted, it cannot be re-assigned, re-labelled, or resold to another customer. By placing an order with MYP, you acknowledge and accept that returns are not part of our operating model under any conditions, including but not limited to change of mind, taste preference, or personal circumstances arising after the order is placed.

We encourage every customer to review their selections carefully before confirming their order. If you have questions regarding ingredients, allergens, or formula composition prior to purchasing, please contact our team at formula@makeyourprotein.com before placing your order.

2. Refund Eligibility

While returns are not accepted, MYP acknowledges that operational and logistical circumstances beyond the customer's control may arise during transit. Refunds are applicable strictly under the following conditions:

     
  • Your order was lost in transit and was not delivered within the maximum communicated shipping window applicable to your region.
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  • The maximum shipping window is 7 business days for India and 25 business days for international destinations.
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  • Your package was confirmed as undeliverable by the assigned courier partner and was not returned to our facility within a reasonable timeframe.
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  • A formal delivery failure was logged by the courier and confirmed in writing to MYP upon investigation.

In the event of an eligible refund, MYP will offer the customer the choice between:

     
  • A full refund to the original payment method used at checkout; or
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  • Equivalent MYP store credit applied to the customer's account for future use.

The choice lies entirely with the customer. Refunds to original payment methods are processed within 7–10 business days following written confirmation of eligibility.

To initiate a refund claim, the customer must contact support@makeyourprotein.com with their order number, a description of the delivery issue, and any correspondence received from the courier. MYP will initiate an investigation within 48 hours of receiving the claim.

3. Damaged Product & Replacement Policy

MYP assumes full responsibility for the physical integrity of products at the point of dispatch. All sachets and packaging are inspected before being sealed and shipped.

In the event that a product arrives with visible damage, including but not limited to open or torn sachets, broken seals, compromised inner packaging, powder spillage within the outer box, or any other condition that suggests tampering or mishandling during transit, the customer is eligible for a full replacement shipment at no additional cost.

This replacement policy is subject to a strict condition: photographic or video evidence of the damage must be submitted on the same calendar day as the delivery date. The date of submission will be cross-referenced against the courier's confirmed delivery timestamp. Claims submitted after the delivery date cannot be accepted.

To raise a damage claim, the customer must email support@makeyourprotein.com with:

     
  • The order number;
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  • Clear photographs or video of the damaged sachets and outer packaging;
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  • A brief written description of the damage observed.

Approved claims will result in a replacement shipment dispatched within 3–5 business days. No cash refunds are issued for damage claims. Replacement is the sole remedy available.

MYP is not responsible for damage caused by incorrect storage by the customer after delivery, improper handling by the customer, or damage to the outer shipping carton that does not affect the integrity of the sachets within.

4. Non-Eligible Claims

The following circumstances do not qualify for refund, replacement, or any form of compensation:

     
  • Change of mind or formula preference after the order has been placed and confirmed.
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  • Dissatisfaction with the taste, texture, mixability, or flavour profile of the product.
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  • Failure to review the formula selection, ingredients, or allergen information prior to placing the order.
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  • Incorrect delivery address or personal information provided at checkout that results in failed delivery.
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  • Damage claims submitted after the delivery date, regardless of the reason for delay in submission.
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  • Claimed non-delivery where the courier tracking system confirms successful delivery to the provided address.
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  • Products that have been opened, partially consumed, or altered in any manner by the customer.

5. Processing Timelines

All refund and replacement requests are subject to an investigation and verification process.

     
  • MYP aims to acknowledge all claims within 48 business hours of receipt.
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  • Approved refunds to original payment methods are processed within 7–10 business days.
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  • MYP store credit is applied to the customer's account within 2–3 business days of claim approval.
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  • Replacement shipments are prepared and dispatched within 3–5 business days of claim approval.

6. Contact for Claims

Primary Support: support@makeyourprotein.com

Please include your order number in all correspondence. Claims without an order reference number may experience delays in processing.